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Returns and refunds

24 Hour Cancellation Policy

On the rare occasion that a client changes their mind, we offer a 24 hour cancellation policy.  If you decide to cancel your order within 24 hours of confirmation of the order we will give you a full refund - no questions asked.  

 

Returns Policy

Our clients have 30 days to decide if the jewellery or diamond that they have purchased is absolutely perfect for them.  Upon satisfactory return and processing of your diamond or jewellery, Szabos will refund your payment or exchange the diamond - no questions asked. We want our clients to be completely satisfied.

 

Please note that the GIA Certificate and related certification must be returned with the diamond.  If the GIA Certificate and related certification is not returned we will deduct a USD 250 replacement fee.

A ring with engraving may be returned for credit or exchanged (where possible), however an engraving fee of USD 50 will be charged.  All other engraved jewellery items cannot be returned and refunded.

 

We will only accept goods returned in their original (therefore, new and unworn) condition and packaging.  We cannot accept goods that show wear and tear, have been damaged by you or a third party or have been altered by another jewellery.  Please contact us to discuss the return and we will send specific instructions for returning the diamond securely.  Returns must be securely packed (we recommend you use the original packaging), be insured and have all original documentation to be processed.  Uninsured or improperly packed packages cannot be accepted.

 

Note: We do not accept rings for resizing however this is for practical reasons - the cost of shipment back to our workshop will far outweigh your cost of resizing the ring locally.  We will work with our clients to ensure that the sizing is just right.  

 

100% Refund Policy

For extra piece of mind we offer 100% refunds.  

This means that we will not withold part of the purchase price for any reason.  The amount you paid to Szabos for the item will be the amount refunded.

 

Note:

We reserve the right to charge your credit card for fees we incur at the time of package receipt.  Standard credit card refund fee may apply to the 24 hour cancellation policy.  The package must be returned to our office within 30 days of you receiving it for the Returns and Refund policies to apply.  The Returns and Refund Policies do not apply to orders returned outside of thsi 30 day period.  The first day of the 30 day period begins on the date you receive your order.  The client will be responsible for the cost of return shipment and insurance fees. Returns must be accompanied by original receipt and courier documents. Customs Duty is not refundable.  Custom designed jewellery is not refundable or returnable. For hygiene reasons we cannot accept earrings for return and refund.  All returned items are subject to inspection by us before a refund is processed. The Returns and Refund Policy does not apply to lost items, including lost diamonds or stones.